It’s a lie told so often most marketers believe it: If you get the right message to the right person at the right time, you’ll get the right results.

The truth?

Your job isn’t just to get the right message to the right person at the right time. It’s to do it in the right way — a brain-friendly way.

That’s the advice from Nancy Harhut, co-founder and chief creative officer at HBT Marketing and author of Using Behavioral Science in Marketing.

Of course, it’s not a simple directive. The human brain is illogical and irrational. It thinks unconsciously. As Nobel Prize economist Daniel Kahneman put it, the brain seeks shortcuts everywhere.

So, how can marketers use their brains to deliver content the right way for their human customers? Nancy has some ideas in her Content Marketing World presentation, the 3 Inconvenient Truths About Human Behavior — And How They Hurt Your Marketing. Watch the video above.

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About the Author

Content Marketing Institute Team

The Content Marketing Institute team byline indicates this article reflects the collective work of the CMI team. CMI is a global marketing education and training organization dedicated to advancing the practice of content marketing. We create and curate content experiences that teach marketers and creators from enterprise brands, small businesses, and agencies how to attract and retain customers through compelling, multichannel storytelling. Global brands turn to CMI for strategic consultation, research, and training and certification, and send teams to Content Marketing World, the largest content marketing-focused event, the Marketing Analytics & Data Science (MADS) conference, and CMI digital events every year. Follow @CMIContent on Facebook, LinkedIn, and Instagram, and use the hashtag #CMWorld.